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Aimee - Support Manager

Your dedicated contact for product guidance and issue resolution. Available via email, phone, WeChat, or WhatsApp.

Service

We offer 12/7 technical support, product training, and troubleshooting assistance. Whether you need help with setup, bugs, or feature requests, our team is here to assist.

+86 13043484398

Call our support hotline during business hours (9:00 AM – 6:00 PM, Monday–Friday) for immediate assistance with urgent issues or general inquiries.

WeChat

Add our official WeChat accountfor quick responses to queries, document sharing, and real-time support. Scan the QR code below to connect!

Address

Our office is located at Room 618, Building 1, Headquarters Tower, Longhua Design Industrial Park, Beizhan Community, Minzhi Street, Longhua District, Shenzhen, Guangdong Province 518000, China. We offer on-site support by appointment for enterprise clients.

WhatsApp

Reach us at +86 134 1734 7959​ for quick text-based assistance. Ideal for international users or non-urgent inquiries.

FAQ

What is your company's primary business model?

We are a specialist manufacturer and ODM partner for the home cleaning industry. Our core business is collaborating with brands to design, engineer, and produce high-performance robotic and cordless cleaning products tailored to their market needs.

What is your core expertise within the home cleaning category?

Our expertise is integrated R&D. We focus on the core technologies that define modern cleaning appliances:

Smart Navigation & AI:​ Advanced algorithms for efficient robotic path planning and obstacle avoidance.

High-Performance Motor Systems:​ Brushless motor technology and battery management for superior suction power and extended runtime.

Ergonomic & Mechanical Design:​ User-centric design for lightweight, intuitive, and effective handheld and robotic products.

What level of product customization do you offer?

We offer comprehensive ODM services, allowing for deep customization:

Performance & Functionality:​ Tailoring suction power, battery life, cleaning modes, and smart features.

Industrial Design (ID):​ Customizing the product's form factor, colors, materials, and user interface to align with your brand identity.

Software & Connectivity:​ Developing custom mobile app interfaces, voice control integration, or unique cleaning algorithms.

White-Label Solutions:​ Full branding with your logo, packaging, and documentation.

What does the typical ODM project process look like?

Our process is structured for clarity and success:

Consultation:​ We define your target market, product vision, and technical requirements.

Proposal:​ We present a technical solution, 3D renderings, and a commercial quotation.

Prototyping:​ We engineer and deliver functional prototypes for your evaluation and feedback.

Production:​ Upon approval, we manage mass production with stringent quality control at every stage.

Delivery & Support:​ We ensure smooth logistics and provide ongoing technical support.

Can we base a custom product on an existing platform?

Yes. This is a highly efficient path to market. We can use one of our proven, existing product platforms as a base and customize its design, features, and performance to create a distinct product for your brand, reducing both development time and cost.

How do you ensure product quality and compliance?

Quality and safety are integral to our design and manufacturing processes. Our products are built to comply with international standards (such as CE, RoHS, FCC), and we conduct rigorous testing throughout production to ensure reliability and performance.

How can we start a conversation about a potential partnership?

We welcome you to contact our ODM project team at info@ainovaclean.com. Please share your core concept or requirements, and we will arrange a confidential consultation to explore how we can bring your product vision to life.

Products

​​Effortless Indoor Cleaning​​
Autonomous Outdoor Care​
Customer service
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